IT Help Desk Technician

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Ability to diagnose and resolve basic technical issues
• Good understanding of computer systems, mobile devices and other tech products
• Proficiency in English
• Excellent communication skills
• BSc/BA in IT, Computer Science or relevant field

Job Information

• Entry-Level IT Help-Desk Technician: $35,000 - $45,000 per year
• Mid-Level IT Help-Desk Technician: $45,000 - $55,000 per year
• Experienced/Senior IT Help-Desk Technician: $55,000 - $65,000+ per year